FAQs Archive - Page 5 of 7 - AZ MediQuip | #1 Medical Supply Store in Arizona

Q: How can I track my AZ MediQuip order?

When your order has shipped, we will email you with a UPS or FedEx tracking number. You can use this tracking number to track the package yourself on the shipping providers website. If your order is shipped by a common carrier, the tracking information will be forwarded via mail.

Q: What if my order is damaged during shipping?

AZMediQuip is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Q: Where does AZ MediQuip ship?

AZ MediQuip ships within the contiguous 48 states. We do not ship internationally or to Hawaii or Alaska. AZ MediQuip is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Q: How soon will my AZ MediQuip order ship?

All orders are processed in two to three business days and shipped after. Orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Delivery delays can occasionally occur based on weather or other issues with the carrier that are beyond our control. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Q: Why doesn’t AZ MediQuip accept insurance?

Common reasons for self-pay are: unable to find a quality contracted Medicare B DME provider unreasonably high deductibles long processing times for needed equipment not meeting stringent health insurance qualifications wanting to choose what equipment one receives lack of quality from insurance contracted providers Most contracted equipment providers are limited to the most basic and lowest cost equipment due to the low reimbursements paid by the insurance companies. The insurance providers have no retail store and you cannot choose what you receive and you have no say or control over the equipment or the process. At AZ MediQuip, you are not limited. We can provide you with the exact equipment you desire to meet your specific needs and lifestyle. Though AZ MediQuip cannot bill your insurance company for items you wish to purchase or rent from AZ MediQuip, we can provide guidance should you wish to seek reimbursement on your own.

Q: Can I cancel an order from AZ MediQuip?

Any order that the customer cancels after it has shipped, even if the customer has not yet received the item, is subject to regular return policies. The customer must accept delivery, and then contact us to set up a return as per the instructions above.

Q: Can I return merchandise to AZ MediQuip’s headquarters?

Returns to our corporate headquarters will not be accepted . You must ship the item to the address provided with the Return Merchandise Authorization (RMA) form.

How can I track my AZ MediQuip order?

When your order has shipped, we will email you with [...]

By AZ MediQuip Pro|2023-09-18T06:07:28-07:00September 18, 2023|Shipping Policy|Comments Off

What if my order is damaged during shipping?

AZMediQuip is not liable for any products damaged or lost [...]

By AZ MediQuip Pro|2023-09-18T06:06:57-07:00September 18, 2023|Shipping Policy|Comments Off

Does AZ MediQuip ship to P.O. Boxes or APO/FPO addresses?

AZMediQuip ships to addresses within the U.S., U.S. Territories, and [...]

By AZ MediQuip Pro|2023-09-18T06:06:22-07:00September 18, 2023|Shipping Policy|Comments Off

Where does AZ MediQuip ship?

AZ MediQuip ships within the contiguous 48 states. We do [...]

By AZ MediQuip Pro|2023-09-18T06:05:48-07:00September 18, 2023|Shipping Policy|Comments Off

How soon will my AZ MediQuip order ship?

All orders are processed in two to three business days [...]

By AZ MediQuip Pro|2023-09-18T06:05:04-07:00September 18, 2023|Shipping Policy|Comments Off

What payment options does AZ MediQuip accept?

AZ MediQuip accepts cash, personal/trust account checks with appropriate identification, [...]

By AZ MediQuip Pro|2023-10-03T12:32:23-07:00September 18, 2023|Insurance Policy|Comments Off

Why doesn’t AZ MediQuip accept insurance?

Common reasons for self-pay are: unable to find a quality [...]

By AZ MediQuip Pro|2023-09-18T06:03:50-07:00September 18, 2023|Insurance Policy|Comments Off

Can I cancel an order from AZ MediQuip?

Any order that the customer cancels after it has shipped, [...]

By AZ MediQuip Pro|2023-09-18T06:03:09-07:00September 18, 2023|Return Policy|Comments Off

How does AZ MediQuip process refunds?

Refunds will be issued within 30 days after receipt, inspection, [...]

By AZ MediQuip Pro|2023-09-18T06:02:22-07:00September 18, 2023|Return Policy|Comments Off

Can I return merchandise to AZ MediQuip’s headquarters?

Returns to our corporate headquarters will not be accepted. You [...]

By AZ MediQuip Pro|2023-09-18T06:01:36-07:00September 18, 2023|Return Policy|Comments Off

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