AZ MediQuip FAQs & Policies2023-12-01T13:06:18-07:00

AZ MediQuip FAQs & Policies

Explore AZ MediQuip’s customer-friendly policies for prescriptions, shipping, refunds, returns, and insurance. Enjoy hassle-free experiences with our transparent and reliable policies, ensuring your satisfaction and peace of mind.

AZ MediQuip Prescription Policies

AZ MediQuip is licensed and monitored by the Arizona Pharmacy Board. For some products, Arizona state law requires a prescription be provided by the consumer to purchase or rent the product. For your convenience we provide a prescription form that you can print and take to your doctor to complete.

Where should my doctor or I send my prescription?2023-09-18T05:56:28-07:00

You may fax or email your prescription for prescription-required equipment. If you do not have a prescription we are happy to assist you with obtaining a prescription before or after you place your order with AZ MediQuip.

Please send prescriptions to:
Fax: 602-788-4217
Email: [email protected]

AZ MediQuip Return Policy

What is AZ MediQuip’s Return Policy?2023-09-18T05:57:16-07:00

AZ MediQuip will refund your original purchase price for regularly stocked products returned within seven days of purchase. Items must be unused and in original packing materials. You must present a copy of your sales receipt for a refund to occur.  Lift chairs are not returnable after delivery to your residence.

What if I received a damaged or defective item?2023-09-18T05:57:54-07:00

Your satisfaction is always our priority. Damaged or defective items will be replaced. If a purchased item needs to be returned and fits the criteria defined below, we will be glad to accept the return. Please call us at 844-603-6037, and our staff will be glad to gather information regarding your return. A Return Merchandise Approval (RMA) form will be sent via email for you to fill out. Our goal is to process your RMA as quickly as possible and we will do everything we can to do so.

What are the criteria for return?2023-10-05T15:24:48-07:00

Most items we sell may be returned within seven days of delivery for a full refund, minus shipping and restocking fees (where applicable), provided the instructions listed below are followed.

All returns must meet the following conditions:

  • The item must be unused
  • The item must be in its original packaging.

In addition, the item cannot be one of the “non-eligible returns” listed below.

What items are not eligible for return?2023-09-18T05:59:06-07:00

Due to health and hygienic regulations, we cannot accept the following items for return:

  • Power recline and lift chairs
  • Seat cushions and backs
  • Opened packages or anything that cannot be resold as New.
  • Other items specifically marked as “non-returnable” in the item’s website description

In addition, we also cannot accept:

  • Return requests more than 14 days after delivery
  • Any item that has been modified or used
  • Any item not in its original packaging
  • Special orders
  • Coronavirus related items – i.e. face masks, goggles, antiseptic wipes and sanitizes

All sales on non-eligible items are final.

What charges and fees may be incurred when returning merchandise?2023-09-18T06:00:26-07:00

Assuming all conditions are met, we will provide a refund minus shipping fees, and on some items, restocking fees.

What are the return procedures?2023-09-18T06:01:03-07:00

Customers must have a Return Merchandise Authorization (RMA) before returning an item. Items returned without an RMA will not be accepted.

  1. For a return to be accepted, the customer must request an RMA number within five days of delivery.
  2. Request an RMA number by calling us at 844-603-6037. We will provide a form via email for you to fill out. Upon
    approval we will email you the RMA number and return address.
  3. Items must be received within 14 days of the date your RMA was issued.
  4. We recommend the item is packed properly and the shipment is insured for its retail value. You should also obtain a valid tracking number. We are not responsible for returns that are lost or damaged in transit.

All returns are subject to inspection. Returns must be in new, unused, resalable condition, and contain all packaging materials, manuals, and blank warranty cards. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund.

Can I return merchandise to AZ MediQuip’s headquarters?2023-09-18T06:01:36-07:00

Returns to our corporate headquarters will not be accepted. You must ship the item to the address provided with the Return Merchandise Authorization (RMA) form.

How does AZ MediQuip process refunds?2023-09-18T06:02:22-07:00

Refunds will be issued within 30 days after receipt, inspection, and approval of any return. Refunds are credited via the original payment method.

Can I cancel an order from AZ MediQuip?2023-09-18T06:03:09-07:00

Any order that the customer cancels after it has shipped, even if the customer has not yet received the item, is subject to regular return policies. The customer must accept delivery, and then contact us to set up a return as per the instructions above.

AZ MediQuip is committed to providing industry-leading customer service. We realize that even though we provide only the best in medical supplies and equipment, you may occasionally find it necessary to return or exchange an item.

AZ MediQuip Insurance Policy

AZ MediQuip is a self-pay only home medical equipment solutions provider serving the growing population whose needs are unmet by their health insurance options. AZ MediQuip is not contracted with and cannot bill any health insurance provider.

Why doesn’t AZ MediQuip accept insurance?2023-09-18T06:03:50-07:00

Common reasons for self-pay are:

  • unable to find a quality contracted Medicare B DME provider
  • unreasonably high deductibles
  • long processing times for needed equipment
  • not meeting stringent health insurance qualifications
  • wanting to choose what equipment one receives
  • lack of quality from insurance contracted providers

Most contracted equipment providers are limited to the most basic and lowest cost equipment due to the low reimbursements paid by the insurance companies. The insurance providers have no retail store and you cannot choose what you receive and you have no say or control over the equipment or the process.

At AZ MediQuip, you are not limited. We can provide you with the exact equipment you desire to meet your specific needs and lifestyle. Though AZ MediQuip cannot bill your insurance company for items you wish to purchase or rent from AZ MediQuip, we can provide guidance should you wish to seek reimbursement on your own.

What payment options does AZ MediQuip accept?2023-10-03T12:32:23-07:00

AZ MediQuip accepts cash, personal/trust account checks with appropriate identification, FSA/HSA accounts, and all major credit cards including American Express, Visa, MasterCard, and Discover.

AZ MediQuip Shipping Policies

Free shipping is offered for most orders more than $250 in the contiguous 48 states. Some exceptions apply due to product size and weight. Delivery delays can occasionally occur based on weather or other issues with the carrier that are beyond our control.

AZ MediQuip ships via FedEx, UPS and USPS based upon our review of costs and type of product/package.

How soon will my AZ MediQuip order ship?2023-09-18T06:05:04-07:00

All orders are processed in two to three business days and shipped after. Orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Delivery delays can occasionally occur based on weather or other issues with the carrier that are beyond our control. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Where does AZ MediQuip ship?2023-09-18T06:05:48-07:00

AZ MediQuip ships within the contiguous 48 states. We do not ship internationally or to Hawaii or Alaska.

AZ MediQuip is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Does AZ MediQuip ship to P.O. Boxes or APO/FPO addresses?2023-09-18T06:06:22-07:00

AZMediQuip ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. AZ MediQuip does not ship to P.O. Boxes.

What if my order is damaged during shipping?2023-09-18T06:06:57-07:00

AZMediQuip is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

How can I track my AZ MediQuip order?2023-09-18T06:07:28-07:00

When your order has shipped, we will email you with a UPS or FedEx tracking number. You can use this tracking number to track the package yourself on the shipping providers website. If your order is shipped by a common carrier, the tracking information will be forwarded via mail.

What if I provided the wrong shipping address?2023-09-18T06:07:57-07:00

Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later canceled due to an incorrect address provided by the customer are also subject to actual shipping charges.

When we receive the package back in our warehouse, we will issue a credit to the original payment message for the purchase price less the actual shipping cost. The shipping charge will apply even if you were not originally charged for shipping. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Can I refuse delivery of my order?2023-09-18T06:08:38-07:00

If an order is refused for delivery because it appears to be damaged in shipping, there are no additional charges and we will try to get a new product to you as soon as possible. We do ask that you contact us within 24 hours to report the refusal due to shipping damage. Other than visible shipping damages, if an order or package is refused for delivery, the customer will be responsible for actual shipping charges incurred by AZ MediQuip plus a 25 percent restocking charge.

When we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you plus the 25 percent restocking charge. This shipping charge will apply even if you were not originally charged for shipping under a free shipping promotion. This policy is necessary due to the high costs that we incur in offering you, the customer, free or discounted shipping and the lowest possible prices.

Are shipping fees refundable?2023-09-18T06:09:13-07:00

All shipping charges are non-refundable. For orders that received “Free shipping” or if the item was advertised as “Free shipping,” our actual outbound shipping cost of the item will be withheld from your refund amount.

Shipping costs for sending the item back to AZ MediQuip are the responsibility of the customer.

Why does AZ MediQuip not refund shipping fees?2023-09-18T06:09:47-07:00

Even though you’re giving us back an item that we can resell (based upon our inspection at time of receipt), the shipping itself is a service that the carrier (UPS, FedEx, etc) has performed and cannot be refunded. Even if an item had “Free Shipping,” the shipping did have a real cost which will be deducted from your return.

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