Customers must have a Return Merchandise Authorization (RMA) before returning an item. Items returned without an RMA will not be accepted.
- For a return to be accepted, the customer must request an RMA number within five days of delivery.
- Request an RMA number by calling us at 844-603-6037. We will provide a form via email for you to fill out. Upon
approval we will email you the RMA number and return address.
- Items must be received within 14 days of the date your RMA was issued.
- We recommend the item is packed properly and the shipment is insured for its retail value. You should also obtain a valid tracking number. We are not responsible for returns that are lost or damaged in transit.
All returns are subject to inspection. Returns must be in new, unused, resalable condition, and contain all packaging materials, manuals, and blank warranty cards. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund.