If an order is refused for delivery because it appears to be damaged in shipping, there are no additional charges and we will try to get a new product to you as soon as possible. We do ask that you contact us within 24 hours to report the refusal due to shipping damage. Other than visible shipping damages, if an order or package is refused for delivery, the customer will be responsible for actual shipping charges incurred by AZ MediQuip plus a 25 percent restocking charge.
When we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you plus the 25 percent restocking charge. This shipping charge will apply even if you were not originally charged for shipping under a free shipping promotion. This policy is necessary due to the high costs that we incur in offering you, the customer, free or discounted shipping and the lowest possible prices.